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Legal terms for your mrong account

This page sets out the rules for account access, data handling, and the way we respond to legal requests for Malaysia.

Malaysia accessAccount recordsData handlingLocal law

How local rules apply at mrong

mrong Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We keep this page focused on the rules that govern how you use mrong in Malaysia. Where a feature, payment route, or account action is mentioned, it depends on local law and is available where local law permits. If a method is shown in the wallet,

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such as Touch 'n Go, GrabPay, Boost dan FPX, it still sits under bank, wallet, and compliance checks before it reaches your account. We may ask for your name, contact details, payment reference, or other account details to confirm that a request belongs to you. We
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also keep records for dispute handling, audit, fraud prevention, and the time needed to meet legal duties. If the law changes, we update the text and keep the current version on this page so you can check the terms that apply to you.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Where to send legal requests

If you want to ask about this page, send the request through the contact route in your account area and use the email tied to your…

DATA CARE

How we keep records safely

We keep only the account and transaction details needed to run the service, handle requests, and meet legal duties.

Data handling

We use account details, device signals, and payment references only for access control, record keeping, and request handling. We do not keep more than we need for the purpose stated on this page.

Cookies

Cookies help remember your login state and page settings, and they let us spot repeated failed access attempts. You can clear them in your browser, but some pages may then ask you to log in again.

Security checks

If your account action looks unusual, we may ask for a password reset, a code, or a matching payment reference before moving ahead. That protects your profile and keeps the audit trail clean.

Retention

We keep records for the period needed to run the account, handle disputes, and meet legal duties. After that, files are removed or archived according to the retention rules in force at the time.

Change requests

To change your details, send a request from the email on file and explain exactly what should be updated. Clear requests move faster because we can match them to the right account record.

Contact and escalation

If your request needs a second look, the same support team can pass it to the right person. Use the contact path shown in your account area so the thread stays attached to your case.

Questions about your legal access

These questions cover how the page works, when local law matters, and what we may need before changing an account record. If your question is about access, data use, or a correction request, send it from the email on file and include the details that help us find the right account. We reply through the same channel so the record stays clean and easy to trace.

It sets out the rules for access, data handling, account records, and request handling on mrong. If a feature or payment route is mentioned, it only applies where local law permits it.

You can only access the service where local law allows it. If your location is not permitted, the page and account route should not be used, and we may block access based on our checks.

We ask for the details needed to confirm identity, process changes, and keep the record accurate. That can include your registered email, a payment reference, or a short explanation of the request.

We keep records only for as long as they are needed for the account, a dispute, or a legal duty. After that, they are deleted or archived according to the retention rules in force.

Cookies help keep you signed in, remember page settings, and flag unusual access patterns. If you clear them, some session settings may reset and you may need to sign in again.

The same support team receives it first, then routes it to the person who handles legal or account records. Send it from the email on file so we can match it quickly.

Legal terms for your mrong account

Where to send legal requests

How we keep records safely

Data handling

Cookies

Security checks

Retention

Change requests

Contact and escalation

Questions about your legal access

01 What does this page cover?

02 Can I open an account from Malaysia?

03 Why do you ask for account details?

04 How long do you keep records?

05 How do cookies affect my session?

06 Who handles a change request?

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